Building a Framework for ICT Project Implementation and Evaluation

Abstract

In this technological era with a wide range of Information and Communication Technologies ICT resources organizations are dealing with massive amounts of data highly equipped infrastructure and a sustainable business environment and are attempting to obtain competitive advantages while securing their capital in an aggressive market environment The use of technology offers a chance for firms to produce better quality products and services in addition to creating a productive work environment and encouraging all types of stakeholders to take more interest in organizational business activities The evaluation of this massive investment with the proper framework is a real challenge for almost every organization This paper discusses the different approaches used for evaluating ICT projects such as pre- and post- implementation evaluations through the measurement of financial and non-financial returns This study proposes a framework to overcome the main issues related to ICT project implementation and evaluation The details about possible phases and steps further enhance the reader s understanding of the use and implementation of the framework in any industry The study has implications both for researchers working in this field and for ICT decision makers from any industry to improve their decision-making processes for new projects using pre- and post-implementation evaluations with the help of the proposed framework