Monitoring Unscheduled Leaves using IVR

Abstract

Leaves are inherent part of a work and employees do take leaves at some point of this work life Different types of leaves are provided by various employers in India Some leaves are more informal in nature also called as unscheduled leaves compared to formal type of leaves also called as scheduled leaves one such unscheduled type of leave is Causal Leave CL These leaves are availed by employees in case some causality occurs with him her or in his her known ones As the nature of CL is more of informal it is believed that employee can take it as and when required and inform the authorities when he she resumes his her work Currently most of the leave applications available are either in form of proforma paper based or web-based online system Many employees at the time of taking CL do not have both this options available so even if they wish to inform about their leaves they have no mechanism to do so Through this paper we will to explore Interactive Voice Response IVR based Leave Management wherein we can provided a third option by high he she can register his her CL in his her organization